Zorqelun™
Zorqelun™ is owned and operated by Hangzhou Turan Technology Co., Ltd.
A clear process when something needs to come back.
We want you to feel confident when ordering from Zorqelun™. If a purchase does not work out as expected, this policy explains how returns, exchanges and refunds are handled.
Eligible items may be returned within 90 calendar days after delivery, subject to the conditions described below.
Please review this policy before sending any item back. Returns must first be requested through our customer support team so that we can provide the appropriate instructions and return location.
The essentials, before you begin.
Eligible return requests must be submitted within 90 calendar days after delivery.
Items should be unused, unworn and returned with their original packaging and included components.
Return requests should be submitted to service@zorqelun.com before an item is shipped back.
Approved refunds are generally returned to the original payment method.
You have 90 days after delivery.
Eligible products may be returned within 90 calendar days from the date the order is delivered.
Return requests submitted after the applicable return period may not qualify for a standard return unless another remedy is required by applicable consumer law.
We recommend contacting us as soon as you decide that a return may be necessary so that our team can review the request and provide the correct instructions.
Items should return in their original condition.
To qualify for a standard return, the product should generally be in the same condition in which it was received.
This means the item should be unused and unworn, with the original packaging, accessories, components, labels and other materials supplied with the product where applicable.
You may also be asked to provide your order number, receipt or other proof of purchase so that we can verify the transaction.
Items showing substantial use, alteration, avoidable damage, missing components or other conditions that materially reduce their resale condition may not qualify for a standard preference-based return.
Contact us before shipping anything back.
To request a return, contact our customer support team at service@zorqelun.com.
Please include enough information for us to identify and review the request efficiently.
Provide the order number associated with the purchase.
Tell us which item or items you would like to return.
Briefly explain why you are requesting the return.
Include photos or videos where they are relevant to damage, defects or an incorrect item.
Wait for the correct return instructions.
Please do not send returns to our business registration address unless our customer support team specifically instructs you to do so.
Zorqelun™ orders may be fulfilled through different facilities or logistics partners. As a result, the appropriate return warehouse may differ from the legal business address displayed at the beginning of this policy.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return address together with any relevant return instructions.
Sending a product to an address that has not been provided or approved for that return may delay inspection and refund processing.
Responsibility depends on the reason for the return.
Changed your mind?
For eligible preference-based returns, such as a change of mind or ordering an item that is no longer wanted, the customer is generally responsible for the cost of return shipping.
Damaged, defective or incorrect?
If an item arrives damaged, defective, incorrect, or materially different from the product ordered, we will review the issue and provide an appropriate replacement, refund or return solution without requiring the customer to bear reasonable return costs caused by our error.
Please inspect your order when it arrives.
We recommend checking your order soon after delivery.
If you receive an item that appears damaged, defective, incorrect or materially different from what you ordered, contact service@zorqelun.com as soon as reasonably possible.
Please provide your order number along with clear photographs or video where useful. This allows our team to understand the issue and determine an appropriate resolution.
Depending on the circumstances, the available resolution may include a replacement, refund, return arrangement or another reasonable solution.
Some items may not qualify for a standard return.
Certain products may be excluded from standard returns where returning them would be inappropriate because of their condition, customization or applicable legal restrictions.
Examples may include personalized or specially customized products, items that have been materially altered after delivery, and products specifically identified as non-returnable before purchase where such restrictions are permitted by applicable law.
Gift cards, where offered, may also be non-returnable except where otherwise required by law.
If you are unsure whether a particular Zorqelun™ product is eligible for return, contact our customer support team before sending it back.
Need a different item? We can help clarify the process.
Where a direct exchange is not operationally available, the simplest approach is usually to complete the approved return process for the original item and place a separate order for the preferred replacement.
If the requested change relates to an item that arrived damaged, defective or incorrect, contact us first so that our team can review the issue before you place another order.
Contact us quickly if your plans change.
If you need to request an order change or cancellation, contact service@zorqelun.com as soon as possible after ordering.
We will review whether the order can still be changed or cancelled before it enters fulfillment or carrier processing.
Once an order has been processed or dispatched, cancellation may no longer be possible. In that situation, the applicable return process may be used after the order is delivered.
Statutory withdrawal rights remain available where applicable.
If your order is delivered to a consumer in the European Union, applicable consumer law may provide a statutory 14-day withdrawal period for qualifying distance purchases.
Where that right applies, you may notify us within the applicable statutory period that you wish to withdraw from the purchase without needing to provide a reason, subject to lawful exclusions and conditions.
This statutory right exists independently of the broader Zorqelun™ 90-day return policy and does not reduce any mandatory consumer rights that apply to your purchase.
What happens after your return arrives.
Once an authorized return is received, it may be inspected to confirm the item and its condition and to verify that it corresponds with the approved return request.
After the review is completed, we will notify you whether the refund has been approved or whether additional information is needed.
Approved refunds return to the original payment method.
Once a refund has been approved, we will generally issue it to the original payment method within 5–10 business days.
Your bank, card issuer or payment provider may require additional processing time after the refund has been issued before the funds appear in your account.
If more than 15 business days have passed after you were notified that your refund was approved and the funds have not appeared, please contact service@zorqelun.com.
Refund treatment depends on why the order is being returned.
For preference-based returns, original shipping charges may be non-refundable where permitted by applicable law and where the shipping service was successfully provided.
If a return results from a Zorqelun™ fulfillment error, an incorrect product, qualifying damage, defect or another issue for which the seller is responsible, applicable shipping charges will be handled as part of the resolution.
Mandatory consumer rights under applicable law are not limited by this policy.
Need help with a return or refund?
Our customer support team can assist with return eligibility, damaged or incorrect products, return instructions, refund status and other questions relating to this policy.
For the fastest review, include your order number and a concise description of what you need help with.
Clear expectations, before and after your purchase.
Our goal is to make the return and refund process understandable, practical and transparent so you know what to expect if a purchase requires further attention.