Zorqelun™
Zorqelun™ is owned and operated by Hangzhou Turan Technology Co., Ltd.
Questions about your order, your product, or your next pair?
Our customer support team is here to help with questions about Zorqelun™ products, existing orders, delivery updates, product compatibility, returns, refunds and general customer service.
We believe support should feel as considered as the products themselves. When you contact us, our team will review your request and provide the information needed to help you move forward as clearly as possible.
You can reach our customer support team by email at service@zorqelun.com or by phone at +86 189 6916 0643.
Help us locate your order as quickly as possible.
If your message concerns an existing purchase, please include your order number whenever possible. This allows our team to locate the relevant order information more efficiently.
For delivery, damaged-item, incorrect-item or product-related concerns, it can also be helpful to include the name of the item and a short description of the issue. Photos or videos may be requested when they are relevant to resolving a product or shipping concern.
Include your order number so our team can identify the purchase.
Tell us which Zorqelun™ product your question relates to.
Briefly explain what happened or what information you need.
Include relevant photos or videos when they may help us review the issue.
The right detail can make all the difference.
Zorqelun™ products are designed around different aspects of footwear, including fit refinement, shape support, organization, storage and travel.
Because shoe construction, internal volume and proportions can vary from one pair to another, you may occasionally have questions about which product best matches a particular use case.
If you are unsure, contact our team with the product you are considering and a brief description of the footwear you intend to use it with. We will provide the available product information to help you make a more informed choice.
Clear communication, from purchase to aftercare.
Our customer service hours are 8:00 AM – 10:00 PM. Messages received outside normal service hours will be reviewed when our support team is next available.
Response times can vary depending on message volume and the nature of the request, but our team aims to review customer inquiries as promptly as reasonably possible.
For questions involving shipping, returns or refunds, please provide enough order information for our team to review the request in accordance with the applicable Zorqelun™ store policies.
Support should be straightforward.
We want customers to know who operates the store, how to reach us, and where to turn when something requires attention.
That is why Zorqelun™ makes its legal company information, customer support details and operating information clearly available. Transparency is part of creating a more considered shopping experience.
Whether you are asking a question before ordering or need assistance after your purchase arrives, our goal is to provide clear information and a practical path toward resolving your request.
Thank you for choosing Zorqelun™.
We appreciate the time you take to understand our products and the trust you place in us when making a purchase.
If there is something you need, our team is here to help.