This Privacy Policy explains how Zorqelun™ collects, uses, processes and shares personal information when you visit our website, browse our products, place an order, communicate with customer support or otherwise interact with our online store and related services.

In this Privacy Policy, “Zorqelun™,” “we,” “us” and “our” refer to Hangzhou Turan Technology Co., Ltd.

Where applicable under data protection law, Hangzhou Turan Technology Co., Ltd. is responsible for the personal information processed in connection with the operation of the Zorqelun™ store, subject to the independent responsibilities of payment providers, Shopify and other service providers where applicable.

We encourage you to read this policy so you understand what information may be collected, why it may be needed, how it may be used and the choices available to you.

“Personal information” generally means information that identifies you or can reasonably be connected with you.

Depending on how you interact with Zorqelun™, the information we process may include your name, billing address, shipping address, email address, telephone number and other contact details.

We may also process order and transaction information such as the products you purchase, return, exchange or inquire about, order status, transaction history and associated fulfillment information.

Payment-related information may be processed through the secure payment services used at checkout. Depending on the provider, this can include transaction confirmation, payment method information and other data required to authorize or complete a payment.

We may process communications you send to us, including customer-service inquiries, return requests, product questions and other correspondence.

Technical information may also be collected, including IP address, browser type, device information, network information and data about how you interact with the website.

Some personal information is provided directly by you.

This can happen when you place an order, enter delivery details, contact customer support, submit a return request, sign up for communications or otherwise provide information through the website.

Certain information may also be collected automatically when you use the website through cookies, browser technologies, device identifiers and similar technologies.

We may also receive information from service providers that help us operate the store, such as ecommerce technology providers, payment processors, shipping and fulfillment services, fraud-prevention providers or other operational partners.

Personal information may be used to provide and operate the Zorqelun™ shopping experience.

This includes processing orders, confirming payments, preparing shipments, arranging delivery, providing tracking information, handling returns, issuing approved refunds and responding to customer inquiries.

Information may also be used to maintain website functionality, remember preferences, improve product presentation and understand how customers interact with our Services.

We may process information for security and fraud-prevention purposes, including protecting customers, detecting suspicious transactions, preventing misuse of the website and maintaining the integrity of our systems.

Where permitted by law and where appropriate consent or another lawful basis exists, we may use contact information to provide marketing, promotional or product-related communications.

We may also process personal information where reasonably necessary to comply with legal obligations, respond to lawful requests or establish, exercise or defend legal rights.

When you place an order, we need certain information to complete the transaction and deliver your purchase.

This may include your name, delivery address, contact details, order contents, transaction details and other information required by fulfillment or shipping providers.

Appropriate information may be shared with logistics partners, warehouses and shipping carriers where necessary to prepare, route and deliver your order.

Only information reasonably required for the applicable operational purpose should be provided to such service providers.

Payments are processed using the payment services available during checkout.

Sensitive payment credentials, such as a complete card number or card security code, are generally handled through the applicable secure payment-processing environment rather than through ordinary customer-service communications.

We may receive transaction confirmations and limited payment-related information needed to identify an order, verify payment status, process approved refunds or respond to payment-related questions.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

The Zorqelun™ online store uses Shopify ecommerce infrastructure to support website and checkout functionality.

Shopify may process information relating to your use of the online store in order to provide ecommerce technology, security, checkout and other platform services.

Information submitted through the store may therefore be transmitted to or processed by Shopify and related service providers where necessary to operate and improve the ecommerce services used by Zorqelun™.

Shopify may have its own responsibilities for certain processing activities and maintains its own privacy information regarding how it handles personal data.

Running an online store requires assistance from specialized service providers.

We may share personal information where reasonably necessary with providers supporting ecommerce hosting, payment processing, order fulfillment, shipping, customer support, analytics, fraud prevention, cloud infrastructure or other operational functions.

Information may also be disclosed where you direct or authorize us to provide it to another party.

We may disclose information where required by applicable law, lawful court process or government request, or where reasonably necessary to protect the rights, security or property of customers, Zorqelun™ or others.

If the business is involved in a corporate restructuring, merger, acquisition or similar transaction, relevant information may be transferred as part of that transaction subject to applicable law.

Zorqelun™ and the technology providers supporting our store may use cookies and similar technologies to operate website functionality, maintain sessions, remember preferences, understand website usage, support security and improve the shopping experience.

Depending on the technologies actually enabled on the store and the laws that apply where you live, certain cookies may also be used for analytics, advertising or measurement purposes.

Your browser or available cookie-management tools may allow you to limit or remove certain cookies. Disabling essential technologies may affect the operation of some website functions.

Where permitted by law, we may send marketing or promotional communications to customers who have subscribed, consented or otherwise qualify to receive them under applicable rules.

Promotional email communications should include a method for unsubscribing from future marketing messages.

Choosing not to receive marketing communications does not prevent us from sending necessary non-promotional communications concerning an order, refund, account, security issue or customer-service request.

We take reasonable measures intended to protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no internet transmission, storage system or security measure can be guaranteed to be completely secure.

For your own protection, please avoid sending highly sensitive payment, banking or authentication credentials through ordinary email or other unsecured communications.

Personal information is retained for different periods depending on why it was collected.

Relevant factors may include whether the information is needed to complete an order, maintain business records, respond to customer-service requests, process returns or refunds, prevent fraud, comply with tax or legal requirements, resolve disputes or enforce applicable agreements.

Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with applicable law and operational requirements.

The Zorqelun™ store is intended for general consumer shopping and is not designed specifically for children.

We do not knowingly seek to collect personal information from children where doing so would be inconsistent with applicable privacy law.

If a parent or legal guardian believes that a child has provided personal information in circumstances that require deletion, they may contact us using the information provided below.

Depending on where you live and the law that applies, you may have rights concerning the personal information we hold about you.

If you are located in the European Economic Area or United Kingdom, applicable law may provide additional rights relating to the processing of your personal information.

These can include rights to object to certain processing, request restriction of processing and withdraw consent where consent is the basis on which information is processed.

Withdrawal of consent does not affect processing that was lawful before the consent was withdrawn.

Certain rights are subject to legal conditions, exemptions and verification requirements.

Privacy requests may be submitted by contacting service@zorqelun.com.

We may need to verify your identity before completing certain requests where verification is permitted or required by law.

An authorized representative may be permitted to submit a request on your behalf where applicable law allows it, although proof of authorization and additional identity verification may be required.

We will not discriminate against you for legitimately exercising privacy rights provided by applicable law.

Zorqelun™ operates an international online store and uses service providers that may operate in multiple countries.

As a result, personal information may be transferred, stored or processed outside the country in which you reside where necessary to provide ecommerce, payment, customer-service, fulfillment or other operational services.

Where applicable law requires specific safeguards for an international transfer, recognized legal mechanisms may be used, such as approved contractual protections or other lawful transfer arrangements.

Our Services may occasionally contain functionality or references provided by third parties.

When you interact with a website or service operated independently of Zorqelun™, its own privacy terms may apply.

We recommend reviewing the privacy practices of any third-party service before providing personal information directly to it.

If you have concerns about how your personal information has been handled, please contact us so that we can review the matter.

Depending on where you live, you may also have the right to submit a complaint to an appropriate privacy or data-protection authority.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, legal obligations or regulatory requirements.

When the policy is updated, the revised version will be posted on the website and the “Last Updated” date will be changed accordingly.

Where required by applicable law, additional notice will be provided for material changes.

If you have a question about this Privacy Policy, want to exercise a privacy right, or wish to raise a concern about the handling of your personal information, please contact Zorqelun™ using the information below.